Why I Started Top Hands Nashville

As a new homeowner, I had no experience with renovations when I suddenly faced a shower leak that caused extensive water damage. Within days, a remediation company was removing my bathroom, closets, flooring, and kitchen.

I was overwhelmed and anxious. How was my home going to be put back together?

I hired a contractor recommended by my plumber and the remediation team, trusting I was in good hands. I wasn’t.

The project was quoted to take three to four weeks. It lasted eleven months. Design plans weren’t followed. Costs appeared unexpectedly. My calls, texts, and emails often went unanswered. Managing the renovation took over my life for nearly a year.

Three months after the contractor declared the job complete, I noticed wet drywall again. The original plumber had used the wrong fitting — and I was suddenly facing repairs all over again.

What I learned is that most renovation problems don’t come from bad intentions. They come from unclear scope, rushed decisions, fragmented communication, and no one solely focused on the homeowner’s perspective.

Top Hands Nashville exists to fill that gap.