Question 1

1. Start with a Conversation

Accepted Answer

We begin with a consultation to understand your project, timeline, contractor status, and support needs. You’ll receive a recommendation for the level of oversight that fits your renovation.

Question 2

2. Review + Prepare

Accepted Answer

Before construction begins, we review contractor bids, scopes, and contracts. We clarify missing details, confirm responsibilities, and set up project documentation so decisions, selections, and communication stay organized from day one.

Question 3

3. Set Communication Expectations

Accepted Answer

We establish how updates will flow between you, your contractor, and Top Hands. You’ll know:

When you’ll receive updates.
	How questions get answered.
	When key decisions must be made.
​
No chasing. No uncertainty.

Question 4

4. Monitor Progress

Accepted Answer

Once work begins, we check in at scheduled milestones or continuously, depending on your service level. We review progress, flag concerns before work moves forward, and provide written summaries so you stay informed.

Question 5

5. Navigate Changes + Issues

Accepted Answer

Renovations rarely go exactly as planned. When questions, delays, or change orders arise, we help clarify options, document decisions, and keep communication productive and organized.

Question 6

6. Close Out With Confidence

Accepted Answer

At the end of the project, we support final walkthroughs, punch lists, and closeout discussions. You’ll receive a project recap with key documentation, warranties, and reference materials for your home.

OUR PROCESS

How does this work?